Support

One place for account, billing, safety, privacy, technical, and moderation help.

Quick self-service

Reset a forgotten password from the password reset page.
Use billing settings to stop future automatic renewal through Stripe.
Review statutory cancellation information or the refund policy.
Use in-context reporting for unsafe content.

Managed Payments transaction support

For a Stripe Managed Payments purchase, Link is the merchant of record for the payment transaction and provides transaction, order, refund and subscription support through Link. Shadow Government operates and supplies the game and remains responsible for product delivery, product support, its content, advertising, statutory notices and its own legal obligations.

For a purchase marked Sold through Link, use Link order management or Link support for the transaction. Continue to use this page for game access, product delivery, safety, data protection, consumer complaints and statutory notices.

Trader and legal contact

Shadow Government is operated by Shadow, trading as Shadow Government.

Office 1761, 3 Fitzroy Place, 1/1, Sauchiehall Street, Finnieston, Glasgow Central, G3 7RH, UK
[email protected]

You may email an unambiguous statutory cancellation statement. Using the optional model form is not required.

Send a support request

Checking your sign-in...

For routine account support, the signed-in form helps us connect the request securely. Email remains available for statutory notices and when the form cannot be used.