Refund and Cancellation Policy

Trader and contact details

Shadow Government is operated by Shadow, trading as Shadow Government.

1. Cancel future automatic renewal

If Checkout or your receipt said Sold through Link, this is a Stripe Managed Payments subscription. Use Link order management to cancel future automatic renewal, or ask Link transaction support for help.

For a legacy or direct Stripe subscription, use Cancel subscription or manage billing in billing settings to open the Stripe billing portal and cancel future automatic renewal. You can also ask Shadow Government support for help. Billing settings explains how to identify an unclassified historical subscription.

Stopping future renewal through the applicable Link or Stripe route is not by itself a request to exercise a statutory cooling-off right or to refund money already paid.

Renewal cancellation normally takes effect at the end of the current paid billing period. Paid access remains available until then and no further renewal is charged unless you subscribe again. Closing your account also requests cancellation of active Stripe subscriptions before closure.

2. Exercise a statutory cancellation right

UK consumers normally have 14 days to cancel a qualifying distance contract. To exercise that right, send us an unambiguous statement that you wish to cancel before the applicable period ends. You can email [email protected], write to the geographical address above, or submit a billing request through support.

You do not have to use a particular form. An optional model cancellation form and fuller statutory information are available. Keep evidence that you sent the notice.

If you expressly requested immediate supply, the cancellation consequences depend on what was supplied and applicable law. Once qualifying digital content begins, the right to cancel that digital-content supply may be lost where the legal conditions are met. For an ongoing service element, you may be required to pay a proportionate amount for service supplied at your express request before cancellation. Immediate premium access does not automatically exclude every change-of-mind refund or other statutory remedy.

3. Request a refund

A refund request asks for money to be returned and is separate from merely stopping renewal. Include the charge date and Stripe receipt or invoice ID, but never send card details.

For a Stripe Managed Payments purchase, Link is the merchant of record for the payment transaction and provides transaction, order, refund and subscription support through Link. Shadow Government operates and supplies the game and remains responsible for product delivery, product support, its content, advertising, statutory notices and its own legal obligations.

If Checkout or the receipt said Sold through Link, use Link order management or Link transaction support for transaction and refund support. Shadow Government will still accept product complaints and statutory notices through the support form or [email protected].

For a legacy or direct Stripe subscription, request billing help from Shadow Government through the support form or email address above. The billing settings page identifies known payment paths and preserves an unclassified route for historical subscriptions.

We consider discretionary requests case by case, including duplicate charges and other exceptional circumstances. This discretion does not limit refunds or remedies required because digital content or services were not supplied correctly, were faulty, were not as described, or because applicable law otherwise requires a refund. A partial refund does not by itself end the subscription; a full refund may end the associated paid access where lawful.

Refund processing

Approved refunds are sent to the original payment method through Link for Managed Payments purchases or through Stripe for legacy or direct Stripe purchases. Your bank or payment provider controls when the credit appears. These rules are subject to applicable law and do not affect statutory rights. See the plans and Terms of Service for related subscription terms.