Refund and Cancellation Policy

Subscription cancellation

You may cancel automatic renewal at any time from the Stripe billing portal available in your notification settings, or by emailing support@shadowgovt.com.

Cancellation takes effect at the end of the current paid billing period. You keep access to the paid tier until that period ends, and no further renewal is charged unless you subscribe again. Closing your Shadow Government account also cancels active Stripe subscriptions before the account is closed.

Refund requests, including Link payments

To request a full or partial refund for a payment made by card or through Link, email support@shadowgovt.com with your account email, charge date, amount, and Stripe receipt or invoice ID. Link is a Stripe payment method, so refund requests must be made to Shadow Government rather than through Link.

Refunds are considered case by case, including duplicate charges, technical failure to deliver paid access, or where applicable law requires a refund. Except where required by law, subscription fees are not automatically refundable for unused time, a change of mind after immediate digital access begins, or failure to cancel before renewal. An approved partial refund does not by itself end the subscription or remove tier access; a full refund may end the associated paid access.

Processing

Approved refunds are sent to the original payment method through Stripe. Your bank or payment provider controls when the credit appears. See pricing and the Terms of Service for related subscription terms.